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There were 62 people living at the service, on three different floors, when we visited. We spoke with different people about this service to gain a balanced overview of what people experienced, what they thought and how they were cared for and supported. We spoke with two relatives of people who used the service and three members of staff.
Relatives told us they were in regular contact with staff at the home and were kept updated when needed. Yes, The Springs Care Home provides care designed to meet the challenges faced by people living with dementia. The Care Quality Commission is the official regulator for the care sector. They inspect care homes and care services to make sure they are safe, caring, effective, responsive and well-led. Some staff showed a culture that was focussed on tasks instead of people. The quality of care provided by staff was not always monitored effectively to ensure people received quality care.
Designed to support those living with dementia
They inspect care services to ensure they are supporting peoples wellbeing; appropriately setup; properly planning out care; are well led; and effectively staffed, each criteria is given a grade out of 6. Relatives told us they were consistently involved with their family member’s care. They knew who to speak to if they needed to make a complaint and felt confident any issues raised would be resolved. People who lived at the home and staff were involved in regular meetings and most felt well supported by the management team.
We spoke with a registered nurse, an activities coordinator, three care staff and the registered manager. We were unable to hold conversations with the people who lived at the home due to their communication difficulties. We saw that care and support had been carefully planned to meet people's needs and included personal preferences.
Who runs this service
People were able to make choices about their day to day care and staff supported them to make decisions in their best interest. The registered manager had identified that some people would need assessments by the local authority to ensure people did not have their liberty deprived in an unlawful way. Applications had been submitted to the supervisory body so the decision to restrict somebody’s liberty was only made by people who had suitable authority to do so. Staff had up to date knowledge and training to support people who lived at the home. People were able to make choices about their day to day care and staff provided the appropriate support when people needed it. People told us they had food and drink they enjoyed, and choices in what and where they ate.
We also met and talked with an independent quality assessor who was visiting the home on the day that we were there. The people using the service were unable to answer complex questions, some did not communicate verbally and so we spent time observing people, to see how they were cared for and how staff interacted with them. People had their care needs assessed and information about them as an individual recorded for staff guidance.
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At the last inspection in September 2016, the service was rated Good. Click the title bar on any of the report introductions below to read the full entry. It is very reassuring to know that he is cared for so well by the lovely staff.
There was a member of staff responsible for monitoring the risks from infection. Staff followed appropriate guidelines to reduce the risk of infection. Accidents and incidents were investigated and action taken to reduce the risk.
Windsor Court Care Home
We walk it with you, doing whatever we can to support you and help everyone live life to the fullest. We provide support for those seeking residential dementia and nursing dementia care. On average residential care homes in West Midlands cost £597 per week, with nursing homes costing on average £920 per week. Simply enter your postcode to find care homes or home care providers in your area who can help.
Organised activities will focus on helping residents maintain their health and wellbeing. People were supported with access to additional medical services as necessary which made sure their health and social welfare was protected at all times. We inspected The Springs and observed the care and support given to people who lived at the home. The home is set out over three floors and this inspection focused on Morgan floor. We saw that a comprehensive risk assessment had taken place before people had gone to live at the home. We saw that when a person had been assessed as having a swallowing risk, appropriate diet and fluids had been provided.
Those run by private operators more often focus on lifestyle, with help and care services discretely available to buy if or when required. Housing-with-care developments run by housing associations and local authorities tend to be called ‘extra care’ or ‘independent living’ schemes, and explicitly seek to accommodate people who need daily help. The Scottish Care Inspectorate is the official regulator for care services in Scotland. The home has been designed to ensure residents with dementia can live well and includes features such as reminiscence areas and eye-catching pictures to help residents orientate their way around the home. All bedrooms have en-suite facilities, underfloor heating and a flat screen television. We read care records for three people and other supporting documents for the service.
Only visit about once a month so cannot comment on some aspects with the... We’re doing everything we can to keep our residents connected to their loved ones and the wider community, from video calls to letters and our new Bupa Buddy service. Inside Health Relevant health and wellbeing advice from our Bupa experts and influential guest speakers. The local climate is moderate all year round and is perfect for outdoor activities.
Be assured we’re taking extra measures to prevent the spread of infection in each of our homes, including frequent deep cleaning and rolling out testing for our staff and residents. – there are some services which we can’t rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
The Springs Bupa Care Home has put out a festive plea to the community to send Christmas cards to residents and staff. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them. Our National Housing for Older People Awards celebrate examples of successful retirement housing and housing-with-care. We frame our offer around ‘home’ because we understand its importance for everyone. As with hotels, the cost of living in a care home varies widely according to its location, the size of your room or suite, and the facilities on offer. There is often a substantial difference between fees charged to those who can afford the costs themselves and those who receive help from their Local Authority.
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